Our Commitment to Accessibility
Palace Casino Resort is committed to delivering exceptional customer service to all our guests. Providing the highest standard of service accessibility to guests with disabilities is one of our primary goals.
Our resort was designed to be accessible and available to all and offers a wide range of accessible accommodations to meet the needs of our guests. We have worked with builders to create a resort that not only complies with applicable law, but also strives to provide accessibility and comfort for all patrons. Resort access, parking, signage, services, hotel rooms, restrooms and amenities are designed to comply with the guidelines of the Americans with Disabilities Act, as well as other federal, state and local laws relating to persons with disabilities.
The casino, hotel, restaurants and resort amenities are accessible to all guests. In some cases, however, guests may need the assistance of a member of their party to fully utilize these areas. Therefore, we recommend that guests plan to visit with someone who can physically assist them, when necessary.
We seek to ensure that all guests with disabilities can make a reservation and have access to the information on this website. Guests who experience any difficulties in using this website should call us at 1-800-725-2239 or email Accessibility@PalaceCasinoResort.com. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and overall accessibility policies. Although we do not control other vendors, we will encourage vendors of third-party digital content to provide content that is accessible and user friendly.
Accessibility
This information page has been created to explain accessibility standards for our guests. The following information details structure and services for individuals with disabilities.
Through every interaction, Palace Casino Resort strives to ensure those with disabilities receive the specialized service and access they require to accommodate their specific needs.
Palace employees will offer reasonable assistance to a customer with a disability, or permit that assistance be provided by a support person accompanying the customer. When a guest accepts assistance from an employee, assistance will be provided to the satisfaction of the guest and at minimal risk.
All employees are aware of accessibility options within the facility, and will seek guidance from their immediate Supervisor if there are any questions or concerns they are unable to address.
Parking & Access Routes
Palace Casino Resort offers ample accessible parking in surface parking lots and on each floor of the parking garage near the elevator.
View the image below for an overall property map with designated parking and accessible routes.
Click on the images below to enlarge maps of accessible routes to key resort areas, including the hotel front desk, elevators and pool deck.
Wheelchairs
Palace Casino Resort is wheelchair accessible. You are welcome to use your own wheelchair or ECV. There are regular wheelchairs for guests to use available at Concierge. Wheelchairs are limited and are available on a first come, first served basis. There is no charge to use a wheelchair, but you must leave your photo ID with Concierge while you are using it.
Accessible Hotel Rooms
Palace Casino Resort offers several different accessible rooms with specific features to meet different needs. If you would like to reserve an accessible room, please call Hotel Reservations at 228-432-8888 or 1-800-725-2239. They can explain the different features available and help you choose a room that best suits your needs. You may also reach Hotel Reservations via email at Reservations@PalaceCasinoResort.com.
Restrooms
All restrooms at Palace Casino Resort offer accessible toilet stalls. There is also a family or companion restroom available near the Palace Buffet.
Restaurants, Gift Shop, Player Services
Some areas have narrow paths or queues formed by railings which may be difficult for guests using wheelchairs. At counter-service locations, we suggest that a member of the party order and transport the food or contact a host or hostess for assistance. Each of our employees are happy to assist you, so please do not hesitate to request assistance.
Service Animals
ADA recognized Service Animals are permitted in the casino and hotel. If you are traveling with a service animal, please call the Hotel to notify them in advance. All service animals must stay with the guest at all times and may not be left in the room. Service animals must remain on a leash or in a harness at all times. In restaurants, it is especially important that service animals remain out of the way of other diners. They may not be fed in the restaurant.
Pets are not allowed in the casino or hotel, unless they are an official service animal.
Frequently Asked Questions (FAQ)
Q. Can I use my own wheelchair at the casino and resort?
A. Yes. You may use your own wheelchair at Palace Casino Resort.
Q. Does Palace Casino Resort provide wheelchairs?
A. Yes, we have wheelchairs available at Concierge. Wheelchairs are limited and are available on a first come, first served basis. There is no charge to use a wheelchair, but you must leave your photo ID with Concierge while you are using it.
Q. What hotel accommodations exist for Guests with disabilities at Palace Casino Resort?
A. There are several Accessible King hotel rooms available for our guests with different bathroom options.
Standard King Accessible:
- Plush king bed
- 42” LED HDTV
- Refrigerator
- Desk
- Free Wi Fi is provided to all hotel guests
- Full length mirror
- Direct TV and premium in-room movies
- Electronic in-room safe
- Climate control system
- Iron and ironing board
- Coffee maker
- Alarm clock
- Hair dryer
- Make up mirror Standard occupancy is two.
- Maximum occupancy is three with rollaway bed for additional $20 nightly charge.
PLUS:
- Doors with accessible peepholes
- Lowered thermostat
- Lowered closet rods
- Push button lamp
- Toilets with hand bar
- Bathroom choices
- Roll-in shower or combination shower/tub with adjustable shower head, retractable tub seat, and hand bar.
- Closed-caption television
- Smoke detector with light
Vision & Hearing-Impaired Features:
- All entrances to individual guest rooms will include the room number in braille.
- Hearing Impaired Kits that include a TDD relay service are available from the Front Desk and may be used in any guest room.
Q. How do I book a hotel room for a Guest with a disability?
A. We keep accessible hotel rooms out of general inventory to reserve them for those who need them. Please call Hotel Reservations to reserve an accessible room. They can explain the different features available and help you choose a room that best suits your needs. You may also reach Hotel Reservations via email at Reservations@PalaceCasinoResort.com.
Q. I have questions or comments about accessibility at Palace Casino Resort. Who should I contact?
A. You may call 228-432-8888 or 800-725-2239 and ask to speak to a hotel manager or email Accessibility@PalaceCasinoResort.com.
Q. Is the Pool wheelchair accessible?
A. Yes, the pool deck and Wahoo’s Poolside Bar & Grill are accessible to all guests. There is a lift available at the pool. Please view the image below for accessible routes to access the pool.
Q. Are the casino and restaurants wheelchair accessible?
A. Yes, the casino and restaurants are all located on the second floor, which is accessible by elevators from the first floor main entrance. If you park in the parking garage, you will use the ramp from the third floor of the parking garage to access the casino floor. Please scroll up to view Parking and Access Route maps.
